Frequently asked questions

Answer all your questions

We understand that the temporary employment sector can sometimes seem complex, which is why we've created this page to provide you with answers to frequently asked questions about the temporary employment sector. Whether you have questions about collective labour agreements, rights and obligations, salary, contracts, or other aspects of temporary employment, we aim to answer your questions and provide clarity.

What would you like to know more about? Click on one of the topics below to find answers to your questions. If the answer isn't here, please contact us.

Working for Upforce

How can I get to work via Upforce?

You can find work through Upforce in various ways. Apply directly for a vacancy in our job board, send an open application, or contact us via jobs@upforce.com or +31 77 2300 202.

Our recruiters will be happy to help you find a job that suits you.

What do I need to start working in the Netherlands?

To start working in the Netherlands, you don't need much in principle. The most important things are valid identification and the motivation to get started.

For some vacancies, it is necessary that you speak English. In other cases, for example for Polish employees, this is not always mandatory.

We'll sort out the rest together. Think about accommodation, transport, insurance, and the necessary paperwork. We'll guide you step by step, so you can get off to a good start.

What does the application process look like?

Your application begins as soon as you apply for a vacancy or contact us. One of our recruiters will then personally contact you to get to know you better and see what suits you.

Based on this, we'll find a job that's a good fit for you. If it's a good match, we'll ensure you can start quickly.

Throughout the entire process, we will stay in touch and you will know exactly where you stand.

How soon can I start working?

Often faster than you think. In many cases, you can start within a few days. Once we've found a good match, we act quickly and ensure you can start as soon as possible.

Will I receive guidance when I arrive in the Netherlands?

Yes, you are not alone. When you arrive in the Netherlands, we will ensure that everything is properly arranged.

We'll welcome you at our head office in Venlo and guide you step by step. This includes sorting out important matters and answering your questions. If you have accommodation through us, we'll also take you to your new place to live.

This way you can get off to a good start in the Netherlands.

Who will help me if I have questions during my work?

Whilst you are working, you are not on your own. You can approach your team leader on the work floor with questions. Are you working at a larger location? Then there is often also an inhouse consultant from Upforce present. So there is always someone who will think along with you and help you further.

If you have questions that are not directly related to your work, you can always contact us. We are happy to help.

Can I change jobs through Upforce?

Yes, that's possible. If a job doesn't suit you well or you want something else, we'll look for a solution together.

We'll have a conversation with you and, if necessary, look for another place that suits you better.

Staff via Upforce

Upforce helps in finding staff by employing a range of strategies such as candidate sourcing, pre-screening, and matching candidates to suitable roles based on skills and experience.

We ensure that you have motivated employees who are a good fit for your organisation, quickly. We delve into your company and understand what's needed on the shop floor.

That's why we don't just provide people, but the right people. From recruitment and selection to everything surrounding it: we'll think along with you and arrange what's needed. Is someone absent or ill? Then we'll arrange a replacement, so your work can continue.

For which roles can you arrange people?

We supply staff for roles within, among others, the logistics English production. Consider roles such as order pickers, production workers, operators, and other operational functions. With our years of experience, we can also provide support in other sectors and roles.

Do you require specialist functions, for example in engineering or construction? Then you can Workplace help you further.

How quickly can you supply staff?

In many cases, we can propose suitable employees within just a few days. Thanks to our international network and experience, we act quickly. If there's a good match, employees can often start swiftly.

Would you like to know what's possible in your situation? Get in touch contact Contact us. You'll know where you stand within 24 hours.

How do you select candidates?

We believe that a good match goes beyond just experience. That's why we always start by getting to know your organisation. What do you need? What does the work look like? And what fits your team?

Based on this, we select candidates who fit. We look beyond just experience and also consider motivation and commitment.

This way, we ensure a match that works, for now and in the long term.

Do you also arrange accommodation and transport?

Yes, we don't just arrange personnel, but offer a complete solution that fits your organisation. Besides finding the right employees, we also provide good accommodation, suitable transport and guidance. This way, employees can start quickly and continue to work effectively.

Does someone leave or does your staffing requirement change? Then we act quickly and arrange for a replacement or extra staff where needed. This way you not only have a solution for today, but also a partner who thinks along with you in the long term.

What does it cost to work with Upforce?

The costs depend on your situation and what you need. No organisation is the same, so we always look for a solution that fits. What can you expect from us? Clarity. We are transparent about our rates, so you will never be faced with any surprises.

Curious about the costs for your organisation? Get in touch contact Contact us. We'll give you a quick overview of the possibilities.

How do you ensure engaged and motivated employees?

Engaged employees don't just appear. It all starts with the right match. We get to know your organisation and provide people who are a genuine fit. We also take care of everything else. From suitable housing and transport to personal guidance. This allows employees to focus entirely on their work.

If something isn't going as expected or someone is unavailable, we act quickly. We think along with you and, where necessary, provide a suitable solution or replacement.

Who is my contact person as an employer?

You will always be assigned one permanent contact person. Someone who knows your organisation inside out and advises on your staffing needs.

This allows us to react quickly and look ahead. If something changes, we address it immediately. This way, you don't have to start over every time your staffing needs change.

Can you also provide larger numbers of employees?

Yes, you can also come to us for larger numbers. Whether you need a few employees or larger quantities, we'll ensure you can scale up quickly.

Thanks to our international network and experience, we know what it takes to organise this properly. This allows you to continue to grow and rely on continuity in your operation.

Contract and working via a recruitment agency

What is a temporary employment contract?

A temporary employment contract is an agreement between you and the employment agency. You work at a client's premises, but you are employed by the employment agency.

This means that the employment agency is legally your employer. They arrange your salary, your contract and the necessary insurances. A temporary employment contract is often flexible. This means that it is usually linked to the work you do for the client.

Can you work without a contract?

No, you cannot work without a contract. Before you start working, we will ensure that everything is properly arranged. You will always receive a temporary employment contract stating where you will work and on what terms. This way, you know exactly where you stand.

Het verschil tussen een uitzendkracht en een oproepkracht zit hem in de arbeidsovereenkomst. Een uitzendkracht is in dienst bij een uitzendbureau en werkt op tijdelijke basis voor een opdrachtgever. Een oproepkracht is rechtstreeks in dienst bij een werkgever en werkt alleen wanneer er daadwerkelijk werk is, op basis van een oproep.

The difference lies in the contract and who your employer is.

As a temporary worker, you work for a company via a temp agency.
You are employed by the temp agency that arranges your salary and contract.

As a zero-hours contract worker, you are employed by the company you work for.
You only work when you are called upon and often have no fixed hours.

Do I have a notice period?

Yes, even as a temporary worker, you have to deal with a notice period. How long that is depends on your contract, the phase you are working in, and the applicable collective labour agreement.

If you work in phase A, the notice period is usually at least one week. In phase B or C, it is often at least one month. It is possible that different agreements apply in the collective labour agreement.

If you're in doubt, feel free to contact Get in touch, we'll be happy to look it over for you.

What do phases A, B and C mean?

Phases A, B and C indicate how long you work via a staffing agency and the rights and security that come with it.

You start in phase A.
This phase usually lasts for the first 78 working weeks. During this period, your contract is flexible and work can cease if the assignment ends. A shorter notice period often applies.

If you work for a temp agency for longer, you will move to Phase B.
In this phase, you will work with fixed-term contracts and have more security. Different rules also apply, for example, in case of illness.

In phase B, you enter phase C.
This is the phase with the most certainty. You often have a contract for an indefinite period and more rights, similar to employees who are directly employed by a company.

In short: the further you get, the more certainty and rights you build up.

Upforce

Who is Upforce?

Upforce is *the* specialist in international recruitment. We help companies find the right people quickly, and we build long-term partnerships where we offer advice, look ahead, and take care of things.

For labour migrants, we are the partner in finding work and building a future in the Netherlands. We not only help with finding a job, but also provide support with housing, transport and guidance.

With our international experience, personal approach and commitment, we provide solutions that work, for today and for the long term.

Would you like to know more about Upforce and how we work? Then take a look at our About Us page.

What exactly does Upforce do?

Upforce helps companies find the right people for, among other things logistics English production.

We not only arrange recruitment and selection, but also provide support with housing, transport, guidance, and on-the-job support. We can also react quickly and adapt to larger numbers or staff shortages.

This is how we provide employers with a total solution and help labour migrants with working and living in the Netherlands.

How did Upforce come about?

Upforce was created from the collaboration of five experienced recruitment agencies who have joined forces.

Although the name Upforce is still relatively new, together we build on over 25 years of experience in international recruitment.

By combining our knowledge, experience, and networks, we've merged the personal touch of specialist agencies with the strength of a single, robust organisation. This allows us to react more quickly, deliver larger volumes, and provide even better support to both employers and labour migrants.

Why should I work through Upforce?

At Upforce, we believe a job is more than just work. We help you get off to a good start in the Netherlands and remain involved as you work and grow.

We'll think along with you and support you where necessary, for example with housing, transport and guidance. This way, you don't have to worry about everything else and can focus on your work and future.

Additionally, we look at work that really suits you. Whether you want to work temporarily or build a career in the Netherlands, we are happy to help you.

At Upforce, you are not alone. We are there for you, from the first contact until well after.

What makes Upforce different from other recruitment agencies?

What makes Upforce different? We don't just deliver the right people quickly, we also stay involved in the long term.

For employers, we are more than just a supplier. We think along, react quickly, and offer a complete solution. From recruitment and selection to accommodation, transport, and guidance. We also ensure that work can continue, even with larger numbers or staff shortages.

For labour migrants, we want to be an employer who is truly involved. We not only help with finding work, but also provide support with living and working in the Netherlands.

We believe in personal contact and building long-term partnerships. We know our clients and employees and remain involved, even after someone has started.

Upforce is actief in welke landen?

Upforce actively recruits employees from multiple European countries for employers in the Netherlands. From our international network, we connect labour migrants with companies within, among others, the logistics English manufacturing sector.

In Poland, we have our own recruitment office, which allows us to be close to our employees and offer personal contact from the very first moment.

We also work with recruitment partners in various countries and support employees throughout the entire process: from recruitment and onboarding to living and working in the Netherlands.

Thanks to this international approach, we can react quickly and deploy larger numbers of staff when necessary.

How big is Upforce?

Upforce has been active in international labour mediation for over 25 years. We now have more than a thousand employees working at over 100 clients in the Netherlands every week.

From our offices in Venlo and Eindhoven, our team supports both employers and migrant workers on a daily basis. Additionally, we have our own recruitment agency in Poland.

With a dedicated team and years of experience, we know what works, we deliver it, and we build growth for everyone.

Salary & Payment

How and when will I be paid?

You are paid weekly. Every Thursday, you will receive your payslip, which details exactly what you have worked and what you will be paid.

Your salary will then be deposited into your account on Thursday or Friday.

What do I earn as an agency worker?

What you earn as a temporary worker depends on the work you do and the sector you work in.

Your salary is always based on the collective bargaining agreement that applies to the position. This means you will earn at least the same as someone who is directly employed by the company you are working for.

Before you start, you know exactly how much you're going to earn. We always discuss this beforehand, so you won't be faced with any surprises.

Is er een minimumloon?

Yes, even as an agency worker, you are entitled to the statutory minimum wage. This is set by the government and applies to all employees in the Netherlands.

Since 1 January 2024, there has been one fixed minimum hourly wage for employees aged 21 and over. For employees under the age of 21, minimum youth wages per hour apply.

The current amounts are adjusted twice a year. You will always find the most up-to-date information on the Rijksoverheid website.

In the table below, you can see the minimum wages as of January 1, 2026:

AgeStatutory minimum wage per hour
21 and over€ 14,99
20 years€ 11,99
19 years old€ 8,99
18 years€ 7,50
17 years old€ 5,92
16 years€ 5,17
15 years€ 4,50
Will I be paid if I am sick?

Whether you are paid during illness depends on your contract and the agreements in place with the client you are working for.

In most cases, your wages will be (partially) paid. Because of equal treatment legislation, the same rules apply to temporary workers as to employees directly employed by the company.

What this means for you precisely is stated in your contract and depends on your situation.

Will I be paid during holidays?

Yes, as a temporary worker you are entitled to continued pay during your holiday.

During your employment, you accrue holiday days and holiday pay. If you take holiday leave, your accrued days will be used, so your wages will continue as normal.

In addition to your salary during holiday, you are also entitled to holiday pay. This is an extra amount that you accrue over your working hours.

Can I negotiate my salary?

In some cases, you can negotiate your salary.

You often work according to the terms of a collective labour agreement, but that doesn't mean your hourly wage is always fixed. Depending on the role, your experience, and the client's demand, there may be scope to discuss this.

Payslip

What's on my payslip?

On your payslip, you can see exactly what you've worked and what you've been paid.

Here you will find, among other things:

  • your hours worked and your hourly rate
  • my gross and net salary
  • any allowances, such as for overtime or unsociable hours
  • Holiday pay that you build up
  • deductions, such as tax and premiums

You will also often see your personal details and the period the payslip covers. This way, you always have a clear overview of how your salary is composed.

If you don't understand something on your payslip, please feel free to contact Meet with us, we'll be happy to explain it to you.

Wat betekenen SV en SVW dagen?

SV and SVW days relate to social insurance.

SV stands for social security. These are the days you are insured for, for example, unemployment (WW) and incapacity for work (WIA).

SVW days are the days on which these insurances are calculated. In practice, this means that these days count towards your rights, for example if you become ill or unemployed.

Wat zijn ET-uren?

ET-hours are hours for which you can receive a tax advantage. They usually relate to costs incurred for being able to work in the Netherlands, such as housing or transport. A portion of your salary can then be used to reimburse these costs, which can sometimes result in you having more net income.

Whether this applies to you depends on your situation and the arrangements that have been made.

Do both gross and net salary appear on my payslip?

Yes, on your payslip, you will see both your gross and net salary.

Your gross salary is the amount you earn before taxes and other deductions. Your net salary is the amount you actually receive in your account.

This way, you can see exactly how your salary is composed and what you receive.

CAO and rules

Which collective labour agreement do I fall under?

Which collective labour agreement you fall under depends on the work you do and the client you work for.

As a temporary worker, you often work according to the collective labour agreement of the sector in which you are employed, for example in logistics or production. Due to the rules for equal employment conditions, the same conditions apply to you as to employees who are directly employed by the company.

What applies to you specifically is stated in your contract. If you have any doubts, please feel free to contact us, and we'll be happy to explain it to you.

What is the difference between ABU and NBBU?

ABU and NBBU are trade organisations for temping agencies in the Netherlands. All temping agencies in the Netherlands are affiliated with one of these organisations and follow the collective labour agreement associated with it.

Both collective labour agreements contain agreements on your salary, working hours, and rights as an agency worker. The differences lie primarily in how certain rules are structured, for example, regarding phases and contracts.

For you as a temporary worker, it usually makes little difference in practice. In both cases, you are entitled to good terms and conditions and clear agreements.

Can I choose a collective labour agreement myself?

No, you cannot choose which collective labour agreement (CLA) you fall under. The CLA depends on the sector and the company you work for. It contains agreements about your salary, working hours, and other terms and conditions of employment.

Pension

Do I build up a pension?

Yes, as a temporary worker, you do build up a pension. How this works exactly depends on your contract, the collective labour agreement, and the agreements that apply at the client where you work.

Within the temporary employment sector, the pension scheme has been adjusted since 2026. As a result, you build up pension from your first working day. What this means for you specifically depends on your situation and the scheme that applies to you.

If you're in doubt, feel free to contact Meet with us, we'll be happy to explain it to you.

Wanneer begin ik met pensioen opbouwen?

As a temporary worker, you accrue pension from your first day of work. This is arranged within the current pension scheme for the temporary employment sector. This means temporary workers accrue pension faster than before.

How your pension is arranged specifically depends on your contract and the agreements that apply at the client where you work.

Do you have any questions about your situation? Feel free contact Get in touch with us, we'll be happy to help.

What is the StiPP scheme?

The StiPP scheme is the pension scheme for many temporary agency workers in the Netherlands. From 2026, there will be one pension scheme for all temporary agency workers, and you will build up pension from your first working day.

Through this scheme, you build up a pension for later. It also covers matters such as survivor's pensions and support in case of disability.

Housing & transport

Do you arrange accommodation for me?

Do you work through Upforce and need a place to live? We'll arrange suitable accommodation for you. That way, you don't have to worry about it and can focus on your work.

Would you prefer to arrange something yourself? Of course, you can do that as well. You are always free to find your own accommodation.

What is the housing like?

How exactly your living situation looks depends on the location where you work.

You live together with other temporary workers in shared accommodation. In most cases, you will share a bedroom with one other person. Sometimes you will have your own bedroom. Facilities such as the kitchen, bathroom, and living room are shared with your housemates.

We consider it important that you can live comfortably and relax after your work. That's why we ensure good and well-maintained housing.

Can I choose where I live myself?

You can't always choose where you live yourself, but we do look at what best suits your situation.

At Upforce, we arrange accommodation for all our temporary workers. We take your work location into account, so you live as conveniently as possible and can easily get to work. We always try to find a suitable place to live for you.

Do you have any preferences? Let us know, we're happy to help.

What rules must housing comply with?

The accommodation must comply with clear rules regarding quality and safety. For instance, the dwelling must be safe, clean, and well-maintained. There are also requirements for sufficient living space, sanitation, and fire safety.

We work with housing that meets the SNF standards (Foundation for the Standardisation of Flexible Housing). This means that the homes are checked for quality and safety.

This way, you can be sure that you can live comfortably and safely.

You can contact [Name of organisation/person] for questions about your housing.

For questions about your housing, you can always contact your housing coordinator. You can find their contact details on the information board in your accommodation. They will help you with any questions, reports, or for example, a defect in the accommodation.

Can't you sort it out together, or do you feel that something isn't being handled properly? You can always contact our housing team directly.

You can reach us via housing@upforce.com or +31 (0)77 2300 206. We're happy to help you further.

Do you arrange transport to work?

If you live in our accommodation, we will always provide transport to and from your work. Depending on the distance between your accommodation and work, we will arrange this with an electric bicycle or car transport. This way, you can be sure that you will get to work on time and without any worries.

We'll discuss beforehand what applies to you so you know exactly where you stand.

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